Tag: Customer Experience

EP 416 – Is B2B FinTech Quietly Running Asia’s Economy? – Raunak Dembla and Daniel Keki

FinTech headlines often focus on consumer apps, but the bigger economic story in Asia may be happening in business finance. B2B fintech targets the problems that shape real growth: helping companies get paid, manage working capital, move money across supply chains, and access services like lending, payments, and treasury in a reliable way.

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EP 384 – The Game-Changing Role of Agentic AI in Business Growth in Asia – Gavin Barfield – CTO ASEAN at Salesforce

Artificial intelligence has long promised to transform the way businesses operate, but only now are we beginning to see its full potential realized. Early waves of AI focused on prediction and content generation, offering useful but limited support. The newest evolution—autonomous agents—goes further by reasoning, sequencing tasks, and taking meaningful action.

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EP 353 – Is the Future of Finance Being Redefined by AI? – Nimish Panchmatia – Chief Data and Transformation Officer at DBS Bank

In a rapidly evolving world driven by artificial intelligence and digital transformation, the ability to adapt and innovate is no longer optional—it is essential. Organizations that succeed in this landscape go beyond surface-level change, embedding experimentation, customer-centric design, and agile collaboration into their core. They recognize that transformation is a continuous journey, where the insights gained from failures are as valuable as those from successes.

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