Author: Michael Waitze

EP 417 – AI Agents Can Think and Act. Is Your Business Ready? – Raymond Ngan, Appian

For many years, automation inside businesses followed simple rules. If something happened, a system performed the next predefined step. That model created enormous efficiencies, but it was limited by rigid logic and narrow workflows. Today, a new generation of artificial intelligence is emerging that can reason about problems, plan tasks, and take action across multiple systems.

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EP 414 – How Programmability Changes the Game for Payments – Kanupriya Sharda (Tazapay) and Abhishek Padhy (Aspire)

Instant payments are often described as the new baseline in modern finance. But speed alone does not define progress. In many cases, “real-time” only applies within narrow limits, small transaction sizes, or pre-funded domestic rails. Cross-border flows remain constrained by liquidity requirements, fragmented standards, and compliance bottlenecks.

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EP 413 – AI’s Impact on Digital Experience: What Metrics Should You Actually Track? – Jeffrey Lin – ContentSquare

Digital organizations today are surrounded by data, yet many still struggle to understand what their numbers truly mean. Traffic, engagement, and conversion rates are carefully tracked, but often without clear insight into whether they reflect real progress or hidden problems. High activity can mask confusion. Familiar metrics can reinforce outdated thinking.

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